Refund Policy

Refund Policy

Thank you for shopping with SATAYA Co., Ltd. We take pride in the quality of our products and aim to provide a smooth and satisfying shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

SATAYA Co., Ltd accepts refund requests only under the following conditions:

  – The item received has a manufacturing defect.

  – The item received is incorrect (wrong product or size).

  – The item arrives damaged during transit.

 

Refunds are not applicable for:

  – Change of mind

  – Incorrect item ordered by the customer

  – Differences in color, texture, or appearance compared to website images are not accepted, as variations may occur due to lighting, screen displays, and individual device settings.

  – Items that have been used, washed, or altered

  – Items without original packaging, tags, or accessories

 

2. Reporting a Problem

  – Customers must contact us within 3 days of receiving the item.

  – Provide order details and clear photos/videos showing the issue.

  – Ensure the item remains unused and in original condition.

Requests submitted after 3 days will not be eligible.

 

3. Refund Process

  – Once your request is reviewed and approved, refunds will be issued to the original payment method.

  – Processing time may take 5–14 business days, depending on your bank or payment provider.

  – For international customers, exchange rates and bank fees may affect the final refund amount.

SATAYA Co., Ltd is not responsible for delays caused by financial institutions.

 

4. Non‑Refundable Items

  – Sale or discounted items

  – Gift cards

  – Items purchased during promotional campaigns

  – Items with signs of wear, stains, perfume, or damage caused by the customer

 

5. Exchanges

  – Exchanges are available only for defective or incorrect items.

  – Replacement items will be shipped after the returned item is inspected and approved.

  – If the requested replacement is out of stock, a refund will be issued instead.

 

6. Return Shipping

  – For defective or incorrect items, SATAYA Co., Ltd will cover return shipping costs.

  – For all other cases, customers are responsible for return shipping fees.

  – SATAYA Co., Ltd is not responsible for lost or damaged return parcels; we recommend using a trackable shipping service.

 

7. Final Decision

SATAYA Co., Ltd reserves the right to approve or deny refund requests based on the condition of the returned item and compliance with this policy.