Refund Policy
Thank you for shopping with SATAYA. We take pride in the quality of our products and aim to provide a smooth and satisfying shopping experience. Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refunds
SATAYA accepts refund requests only under the following conditions:
– The item received has a manufacturing defect.
– The item received is incorrect (wrong product, size, or color).
– The item arrives damaged during transit.
Refunds are not applicable for:
– Change of mind
– Incorrect size ordered by the customer
– Items that have been used, washed, or altered
– Items without original packaging, tags, or accessories
2. Reporting a Problem
– Customers must contact us within 3 days of receiving the item.
– Provide order details and clear photos/videos showing the issue.
– Ensure the item remains unused and in original condition.
Requests submitted after 3 days will not be eligible.
3. Refund Process
– Once your request is reviewed and approved, refunds will be issued to the original payment method.
– Processing time may take 5–14 business days, depending on your bank or payment provider.
– For international customers, exchange rates and bank fees may affect the final refund amount.
SATAYA is not responsible for delays caused by financial institutions.
4. Non‑Refundable Items
– Sale or discounted items
– Gift cards
– Items purchased during promotional campaigns
– Items with signs of wear, stains, perfume, or damage caused by the customer
5. Exchanges
– Exchanges are available only for defective or incorrect items.
– Replacement items will be shipped after the returned item is inspected and approved.
– If the requested replacement is out of stock, a refund will be issued instead.
6. Return Shipping
– For defective or incorrect items, SATAYA will cover return shipping costs.
– For all other cases, customers are responsible for return shipping fees.
– SATAYA is not responsible for lost or damaged return parcels; we recommend using a trackable shipping service.
7. Final Decision
SATAYA reserves the right to approve or deny refund requests based on the condition of the returned item and compliance with this policy.